WP Magazine

April 2026 Issue

Reducing Friction in
Claims: How Centralized Claims
Tools Help Adjusters Streamline
Decisions and Fight Fraud

By: Darrell Parsons, CEO, ISB Global Services

Bringing verified vehicle data, social media screening and digital imagery together in one secure platform to help claims adjusters make smarter decisions and strengthen fraud investigations. Claims adjusting has always required sound judgment, attention to detail and a strong investigative instinct. What has changed is the environment in which those decisions are made.

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April 2026 – WP Highlights

The Rising Risk Hiding in Plain Sight:
By: Paige Mooy – Claims Manager, Tokio Marine Canada
Page 11
How Insurtech Is Transforming Property Restoration And Redefining the Claims Experience
By: Frano Sain, CEO of Hero Response
Page 15
Reducing Friction in Claims: How Centralized Claims Tools Help Adjusters Streamline Decisions and Fight Fraud
By: Darrell Parsons, CEO, ISB Global Services
Page 21
Less Benefits, More Litigation: Navigating the 2026 Shift in Ontario Auto Insurance
By: Sandra Train, Associate at Howie, Sacks & Henry LLP
Page 25
No Expert Report, No Genuine Issue Requiring a Trial: Expert Reports Needed in Medical Malpractice Actions
By: Sebastian di Domenico
Page 55